- Centre will be hub of Novi’s proactive service model that will reduce unplanned system outages by up to 90%

- Rising level of cybercrime is a key driver for the investment

- System will “boost productivity by up to 36%, increase revenue and employee satisfaction and reduce customer infrastructure costs by an average of 16%.”

- New advanced analytics will provide timely alerts and information to enable intervention

The investment includes the fit out of a dedicated suite to accommodate the Proactive Service Centre at Novi’s headquarters. It will also invest in new technology and tools, including advanced reporting and predictive analytics, which automate its service capability and reduce costs and customer risk.

The new facility will enable Novi to step up its managed services capability, with a particular focus on helping Irish businesses to protect their data from increasing security threats. Its new systems will use advanced analytics to monitor cyber security defences, infrastructure, cloud and critical events, as well as any trends, failures or performance issues, to predict future problems and enable timely proactive intervention.

Novi is a managed IT services provider that aims to help customers grow through the better application of IT. It specialises in helping companies with ongoing IT issues, by assessing and updating their infrastructure and delivering increased security, performance and reliability. The Proactive Service Centre will monitor client systems 24 hours per day, every day. It is the hub of Novi’s unique proactive service model that will reduce unplanned client system outages by up to 90%.

In opening this new centre Novi is responding directly to the evolving expectations of its customers. Novi has grown its customer base by 25% over the past 12 months, and has seen a significant increase in the level of complexity of customer needs compared to before.

George O’Dowd, managing director, Novi, said: “The threat of cybercrime in particular, has grown significantly in recent years, and customer requirements have evolved as a result. Advances in technology have resulted in customers’ needs becoming more complex over time. Customers now expect features such as proactive traffic monitoring, content filtering, and advanced threat protection to be among the services that they receive.

“This new centre provides Novi with the capability and capacity to deal with these changing requirements, and provide a broader range of services to help protect our clients, while also enhancing our managed service and disaster recovery offerings.”

Many of Novi’s key services will be delivered from the Proactive Service Centre, including its Managed IT Security service and Managed Disaster Recovery. The investment will also allow Novi to help companies to better control their data in to meet General Data Protection Regulation (GDPR) and Central Bank requirements.

“This investment will augment our holistic service, which has been designed to reduce IT risk by an average of 75%. Novi is passionate about helping customers grow through better, secure and more reliable IT. Our customers benefit from more structured and streamlined operations, enabling them to boost productivity by up to 36%, increase revenue and employee satisfaction and reduce customer infrastructure costs by an average of 16%.”

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