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Email us: support@novi.ie


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Managed Services

Proactive Support & Management

What we do

Novi Managed Services help reduce the cost and burden of IT support and maintenance.  Our proactive services increase your business productivity with better system performance,  stability and security across all technologies and platforms.  

Proactive IT Managed Services

Our IT Managed Services experts pro-actively support and maintain your technology, leaving you to focus on your core business. We support and manage your entire IT environment or complement your existing IT staff. 

Our proactive approach to supporting, managing and maintaining your business technology ensures the health, stability and security of end user devices, on premise infrastructure and cloud environments. 

Customers report that end user satisfaction and productivity increase significantly as a direct result of our managed help desk offering. They also report that end users are willing to embrace technology, resulting in increased productivity and efficiency across their business.

We help you choose the essential Managed Services that suit your business needs.

Remote Support Help Desk  

An essential remote support mechanism for your staff. Options for shared, semi dedicated and dedicated help desk resourcing.

Proactive Monitoring and Alerting

Our 24/7 monitoring platform proactively alerts our engineers when potential issues are identified on your critical systems. Predictive failure analysis often enables us to resolve issues without any impact or downtime.

Emergency Response SLA

Experienced Novi engineers are ready to respond to critical system outages.  We offer options for varied levels of response times depending on budget and business requirements.

Proactive Administration and Maintenance

Routine administration and proactive maintenance is essential for the health, stability and security of your technology environment. Novi engineers carry out proactive checks, updates, scans and audits identifying and resolving issues that could impact your business.

Expert Planning 

By proactively developing an IT road map with our customers we enable them to plan, budget and communicate projects and benefits to the various business stakeholders.

Continuous Benefits for your Business

  • Increased productivity as a result of better overall performance, availability and security. 
  • Significant savings  compared with more traditional support and management resourcing methods.
  • Add additional services at any time and avail of preferential rates on projects and other services. 
  • Ready access to skilled and qualified resources who keep pace with changing technology.
  • Ability to quickly scale and adapt your IT as your business needs change

For more information on our Managed Services get in touch or request a call.

Proactive IT support, maintenance and management of your IT infrastructure 

Novi's approach to managed services is simply about being proactive. Our experts help increase system performance, system availability and end user productivity.

Remote support works for reactive end user support but when complemented with a blend of proactive support and maintenance, the business benefits are enormous. Novi's proactive approach is especially beneficial for busy and growing organisations and for clients without adequate IT resources on site.

Novi engineers can carry out essential tasks, such as desk side support, upgrades and essential infrastructure maintenance.

Proactive Site Visits

Proactive site visits facilitate the administration of cloud environments, maintenance checks and updates on all aspects of your infrastructure in a planned and coordinated manner.

By providing routine onsite support the perception and confidence in IT increases significantly across the organisation. The frequency of site visits can be set to suit the environment and business needs.

Assigned engineers provide you with a easy to understand yet detailed report after each visit identifying trends and potential risks to your business.

Operational advantages of the Novi proactive approach

  • Increased system availability
  • Increased system performance
  • Increased system security
  • Increased system performance
  • Increased system availability
  • Increased end user satisfaction
  • Improved issue identification, reporting and resolution
  • Personal interaction and staff training
  • Increased focus and faster project turnaround


Business advantages of the Novi proactive approach include:

  • Increased user satisfaction, directly resulting in increased individual productivity
  • Improved system performance and availability, directly resulting in increased overall productivity
  • Lower IT expenses

Get in touch or request a call to discuss your Infrastructure Support requirements in more detail. 

Managed Help Desk Support and IT Services 

Novi provide a wide range of Help Desk Services and IT Support Services delivered by skilled and experienced engineers. Our team create a great first impression for your end users by quickly resolving issues as they arise. 

Formal logging and tracking

All IT support requests are formally logged and processed accordingly by our team. Access to our live ticketing system, accessible online, gives you total visibility and transparency.

Identifying the root cause

By tracking and reviewing support requests that come via our Help Desk, our team can quickly identify reoccurring issues and implement fixes that proactively address the root cause.

Scalable options as your business grows  

While our remote shared help desk service is perfect for most businesses, we also offer clients the flexibility to upgrade to semi dedicated engineers and fully dedicated engineers depending on their specific requirements.

For a more integrated experience, we can facilitate part time and full time on-site resources for on premise help desk, administration and support.

Get in touch or request a call to discuss how Novi Help Desk and IT Support Services can help you run your business better.

IT Security Services protect your business from cyber security threats

Constantly evolving threats, ever-increasing complexity and stricter regulatory compliance obligations demand increasingly specialised yet diverse expertise. Novi security experts can help you implement, monitor and manage all the systems that help protect your business data and networks.

Managed Firewall 

The threat to your network, data and systems is continuously evolving. Modern unified threat management firewalls are complex as they not only block traffic they also provide advanced features such as content filtering, virus filtering, intrusion protection, data leak prevention and more.

Firewalls need to be monitored and proactively managed, requiring vendor specific expertise that is difficult to maintain in house. 

Novi can provide you with the expertise and service levels you require to implement, configure and maintain your firewall(s) as a component of a managed security service agreement.

Security Information and Event Management

Novi’s Security Information and Event Management (SIEM) service collects data from across your network and servers to provide your business with actionable intelligence to perform investigations and protect your network.

Managed Web Filtering and Reporting

Web filtering provides restricted access to specific categories of websites according to active directory access groups that our experts can setup and manage on your behalf. We keep you updated with custom reports providing internet usage, breach reporting, bandwidth usage and helps identify malware infected devices and systems.

Managed Email Security

End users are continuously under attach in the form of opportunistic or targeted phishing email and malware attacks. Novi managed email security services provide you with an essential layer of protection against spam, virus, malware and identifiable phishing patterns.  

Get in touch or request a call for more information on how to protect your business. 

Managed Network Infrastructure Services to keep your business connected.

Networks are a vital component of your infrastructure, they connect users with services and applications inside and outside your environment. Our network experts can help you monitor, manage and maximise the performance of your wired and wireless network environments

  • Plan overall architecture, strategy and deployment
  • Develop and implement network policies, procedures and standards
  • Analyse network reports to assess trends, traffic statistics and accounting records
  • Evaluate and analyse network resource performance
  • Coordinate new services and upgrades from network vendors
  • Manage the evolution of your network
  • Complete documentation and/or assessment of existing infrastructure

Get in touch or request a call for more information on outsourced infrastructure management.

Private and Public Cloud Support and Management 

Cloud environments are designed to scale and grow with your business, however they also need to be monitored and managed.

Optimised for your business

Our cloud experts can help manage and maintain security, performance and usage to ensure cloud systems and services are optimised for your business.

Managing Cloud infrastructure

Our cloud experts can help you build, integrate, support and manage your own private cloud infrastructure, public cloud infrastructure along with any cloud based services your business utilises.

Managing Cloud based services

Novi provide a range of cloud services that we support and manage as part of the service we provide. However, we also partner with leading vendors such as Microsoft Azure, Microsoft Office 365, Amazon and others to deliver a range of cloud based services that we can support and manage on your behalf.

Get in touch or request a call for a chat about how Cloud Services could bring new efficiency to your business. 

Disaster Recovery Solutions and Services 

For most businesses, the IT infrastructure is a critical component of keeping the business running. Protecting your business from unforeseen catastrophic events such as fire, flood and other disasters is crucial.

Without Disaster Recovery the impact to your business can be fatal

The cost of a disaster for most businesses is often so significant that the impacted business might not be able to recover due to the time it takes to get critical business systems back up and running.

Affordable Disaster Recovery Solutions

With significant advances in agile infrastructure and cloud technologies the cost of implementing a Disaster Recovery solution is now easily justifiable for most businesses.

Novi Managed Disaster Recovery

By working with leading technology vendors our experts have commissioned a range of Disaster Recovery infrastructure solutions and cloud based services which can be customised to suit each customer.

Novi Managed Disaster Recovery is delivered as a managed service offering, meaning we implement, manage and maintain the entire Disaster Recovery solution on your behalf. Novi Disaster Recovery experts also coordinate planned testing of your solution according to an agreed schedule.

Key features and business benefits

  • Your business is prepared and ready
  • Reduced business risk and increase regulatory compliance
  • Customisable to align with business expectations and budget
  • Easy deployment  
  • Reduced costs due to advances in agile technologies
  • Managed and monitored by experts

Novi Managed Disaster Recovery for your business

Our Disaster Recovery experts will work with you to understand your business and its dependencies on applications, systems and the underlying infrastructure supporting the business.

Your business may have a remote site which may be suitable for to site to site data replication alongside cloud services, or perhaps your business consists of a single site where by key applications can be made available in the cloud.

Irrespective of your business requirements Novi will help you develop a Disaster Recovery strategy that meets your expectations in terms of availability of systems and data.

For more information on our Managed Disaster Recovery (DR) get in touch or request a call from one of our dedicated specialists. 

Flexible and reliable print, copy and scan solutions for your business that include consumables and support.  

Novi partner with leading vendors such as Canon and Brother to bring you quality and cost effective managed print, copy and scan solutions for your business.

Our experts can help you understand your requirements which might consist of a single multi-functional device to multiple devices depending on workloads and workflows.

Reduced costs and control over what you spend

With our Managed Print Services budgeting is simplified as all consumables and service is included on a cost per page model.

Proactive monitoring for increased business productivity

As part of our managed print service we proactively monitor printers and copiers for toner level warnings and maintenance alerts. This proactive approach helps increase system availability resulting in increased productivity for your business.

Get in touch or request a call for all your Managed Print needs.  

IT Road Map 

We help you plan, budget and clearly communicate your technology goals with the business stakeholders with an IT Road Map tailored to your business. Our experienced professionals work with you to listen to your needs and align technology with your business goals. 

Short term and long term project goals

A typical road map will list projects according to short term and longer term goals, the document will evolve over time as projects are completed, business goals change and as technology evolves.

An IT Road Map helps businesses focus on what functions and processes they need to improve to boost their overall efficiencies. Mapping technology to those areas creates a streamlined organisation that reduces cost, risk and improves staff retention and performance.

Get in touch or request a call and we can explain further how an IT Road Map will help you run a better business. 

An audit of the infrastructure and systems supporting your business to identify potential security threats

Regularly auditing infrastructure and systems can help identify potential vulnerabilities that may otherwise go unnoticed, potentially leaving systems compromised and your business at risk.

Our security experts will review your structure, and compare it to industry best practices, providing recommendations for improvement.

Modern cyber-attacks often go unnoticed as hackers silently take advantage of security vulnerabilities by extracting data over time.

Threats from the inside

But not all attacks come from the outside; employees often accidentally or otherwise leave sensitive data exposed due to poor policy enforcement, or the lack of security policies altogether.

A typical security audit may consist of a review of the following:

Security audits can be tailored based on the requirements, or a standard audit can be carried out.

  • Firewall protection and external connectivity to business applications and data
  • Firewall protection and access rules
  • Internal security policies and procedures
  • Network and wireless connectivity
  • Remote access policies and procedures
  • Active directory users and permissions
  • Mobile device and BYOD policies
  • Shadow IT policies and safeguards

Get in touch or request a call today to ensure your business is protected from the inside out!

Proactive IT Managed Services

Our IT Managed Services experts pro-actively support and maintain your technology, leaving you to focus on your core business. We support and manage your entire IT environment or complement your existing IT staff. 

Our proactive approach to supporting, managing and maintaining your business technology ensures the health, stability and security of end user devices, on premise infrastructure and cloud environments. 

Customers report that end user satisfaction and productivity increase significantly as a direct result of our managed help desk offering. They also report that end users are willing to embrace technology, resulting in increased productivity and efficiency across their business.

We help you choose the essential Managed Services that suit your business needs.

Remote Support Help Desk  

An essential remote support mechanism for your staff. Options for shared, semi dedicated and dedicated help desk resourcing.

Proactive Monitoring and Alerting

Our 24/7 monitoring platform proactively alerts our engineers when potential issues are identified on your critical systems. Predictive failure analysis often enables us to resolve issues without any impact or downtime.

Emergency Response SLA

Experienced Novi engineers are ready to respond to critical system outages.  We offer options for varied levels of response times depending on budget and business requirements.

Proactive Administration and Maintenance

Routine administration and proactive maintenance is essential for the health, stability and security of your technology environment. Novi engineers carry out proactive checks, updates, scans and audits identifying and resolving issues that could impact your business.

Expert Planning 

By proactively developing an IT road map with our customers we enable them to plan, budget and communicate projects and benefits to the various business stakeholders.

Continuous Benefits for your Business

  • Increased productivity as a result of better overall performance, availability and security. 
  • Significant savings  compared with more traditional support and management resourcing methods.
  • Add additional services at any time and avail of preferential rates on projects and other services. 
  • Ready access to skilled and qualified resources who keep pace with changing technology.
  • Ability to quickly scale and adapt your IT as your business needs change

For more information on our Managed Services get in touch or request a call.

Proactive IT support, maintenance and management of your IT infrastructure 

Novi's approach to managed services is simply about being proactive. Our experts help increase system performance, system availability and end user productivity.

Remote support works for reactive end user support but when complemented with a blend of proactive support and maintenance, the business benefits are enormous. Novi's proactive approach is especially beneficial for busy and growing organisations and for clients without adequate IT resources on site.

Novi engineers can carry out essential tasks, such as desk side support, upgrades and essential infrastructure maintenance.

Proactive Site Visits

Proactive site visits facilitate the administration of cloud environments, maintenance checks and updates on all aspects of your infrastructure in a planned and coordinated manner.

By providing routine onsite support the perception and confidence in IT increases significantly across the organisation. The frequency of site visits can be set to suit the environment and business needs.

Assigned engineers provide you with a easy to understand yet detailed report after each visit identifying trends and potential risks to your business.

Operational advantages of the Novi proactive approach

  • Increased system availability
  • Increased system performance
  • Increased system security
  • Increased system performance
  • Increased system availability
  • Increased end user satisfaction
  • Improved issue identification, reporting and resolution
  • Personal interaction and staff training
  • Increased focus and faster project turnaround


Business advantages of the Novi proactive approach include:

  • Increased user satisfaction, directly resulting in increased individual productivity
  • Improved system performance and availability, directly resulting in increased overall productivity
  • Lower IT expenses

Get in touch or request a call to discuss your Infrastructure Support requirements in more detail. 

Managed Help Desk Support and IT Services 

Novi provide a wide range of Help Desk Services and IT Support Services delivered by skilled and experienced engineers. Our team create a great first impression for your end users by quickly resolving issues as they arise. 

Formal logging and tracking

All IT support requests are formally logged and processed accordingly by our team. Access to our live ticketing system, accessible online, gives you total visibility and transparency.

Identifying the root cause

By tracking and reviewing support requests that come via our Help Desk, our team can quickly identify reoccurring issues and implement fixes that proactively address the root cause.

Scalable options as your business grows  

While our remote shared help desk service is perfect for most businesses, we also offer clients the flexibility to upgrade to semi dedicated engineers and fully dedicated engineers depending on their specific requirements.

For a more integrated experience, we can facilitate part time and full time on-site resources for on premise help desk, administration and support.

Get in touch or request a call to discuss how Novi Help Desk and IT Support Services can help you run your business better.

IT Security Services protect your business from cyber security threats

Constantly evolving threats, ever-increasing complexity and stricter regulatory compliance obligations demand increasingly specialised yet diverse expertise. Novi security experts can help you implement, monitor and manage all the systems that help protect your business data and networks.

Managed Firewall 

The threat to your network, data and systems is continuously evolving. Modern unified threat management firewalls are complex as they not only block traffic they also provide advanced features such as content filtering, virus filtering, intrusion protection, data leak prevention and more.

Firewalls need to be monitored and proactively managed, requiring vendor specific expertise that is difficult to maintain in house. 

Novi can provide you with the expertise and service levels you require to implement, configure and maintain your firewall(s) as a component of a managed security service agreement.

Security Information and Event Management

Novi’s Security Information and Event Management (SIEM) service collects data from across your network and servers to provide your business with actionable intelligence to perform investigations and protect your network.

Managed Web Filtering and Reporting

Web filtering provides restricted access to specific categories of websites according to active directory access groups that our experts can setup and manage on your behalf. We keep you updated with custom reports providing internet usage, breach reporting, bandwidth usage and helps identify malware infected devices and systems.

Managed Email Security

End users are continuously under attach in the form of opportunistic or targeted phishing email and malware attacks. Novi managed email security services provide you with an essential layer of protection against spam, virus, malware and identifiable phishing patterns.  

Get in touch or request a call for more information on how to protect your business. 

Managed Network Infrastructure Services to keep your business connected.

Networks are a vital component of your infrastructure, they connect users with services and applications inside and outside your environment. Our network experts can help you monitor, manage and maximise the performance of your wired and wireless network environments

  • Plan overall architecture, strategy and deployment
  • Develop and implement network policies, procedures and standards
  • Analyse network reports to assess trends, traffic statistics and accounting records
  • Evaluate and analyse network resource performance
  • Coordinate new services and upgrades from network vendors
  • Manage the evolution of your network
  • Complete documentation and/or assessment of existing infrastructure

Get in touch or request a call for more information on outsourced infrastructure management.

Private and Public Cloud Support and Management 

Cloud environments are designed to scale and grow with your business, however they also need to be monitored and managed.

Optimised for your business

Our cloud experts can help manage and maintain security, performance and usage to ensure cloud systems and services are optimised for your business.

Managing Cloud infrastructure

Our cloud experts can help you build, integrate, support and manage your own private cloud infrastructure, public cloud infrastructure along with any cloud based services your business utilises.

Managing Cloud based services

Novi provide a range of cloud services that we support and manage as part of the service we provide. However, we also partner with leading vendors such as Microsoft Azure, Microsoft Office 365, Amazon and others to deliver a range of cloud based services that we can support and manage on your behalf.

Get in touch or request a call for a chat about how Cloud Services could bring new efficiency to your business. 

Disaster Recovery Solutions and Services 

For most businesses, the IT infrastructure is a critical component of keeping the business running. Protecting your business from unforeseen catastrophic events such as fire, flood and other disasters is crucial.

Without Disaster Recovery the impact to your business can be fatal

The cost of a disaster for most businesses is often so significant that the impacted business might not be able to recover due to the time it takes to get critical business systems back up and running.

Affordable Disaster Recovery Solutions

With significant advances in agile infrastructure and cloud technologies the cost of implementing a Disaster Recovery solution is now easily justifiable for most businesses.

Novi Managed Disaster Recovery

By working with leading technology vendors our experts have commissioned a range of Disaster Recovery infrastructure solutions and cloud based services which can be customised to suit each customer.

Novi Managed Disaster Recovery is delivered as a managed service offering, meaning we implement, manage and maintain the entire Disaster Recovery solution on your behalf. Novi Disaster Recovery experts also coordinate planned testing of your solution according to an agreed schedule.

Key features and business benefits

  • Your business is prepared and ready
  • Reduced business risk and increase regulatory compliance
  • Customisable to align with business expectations and budget
  • Easy deployment  
  • Reduced costs due to advances in agile technologies
  • Managed and monitored by experts

Novi Managed Disaster Recovery for your business

Our Disaster Recovery experts will work with you to understand your business and its dependencies on applications, systems and the underlying infrastructure supporting the business.

Your business may have a remote site which may be suitable for to site to site data replication alongside cloud services, or perhaps your business consists of a single site where by key applications can be made available in the cloud.

Irrespective of your business requirements Novi will help you develop a Disaster Recovery strategy that meets your expectations in terms of availability of systems and data.

For more information on our Managed Disaster Recovery (DR) get in touch or request a call from one of our dedicated specialists. 

Flexible and reliable print, copy and scan solutions for your business that include consumables and support.  

Novi partner with leading vendors such as Canon and Brother to bring you quality and cost effective managed print, copy and scan solutions for your business.

Our experts can help you understand your requirements which might consist of a single multi-functional device to multiple devices depending on workloads and workflows.

Reduced costs and control over what you spend

With our Managed Print Services budgeting is simplified as all consumables and service is included on a cost per page model.

Proactive monitoring for increased business productivity

As part of our managed print service we proactively monitor printers and copiers for toner level warnings and maintenance alerts. This proactive approach helps increase system availability resulting in increased productivity for your business.

Get in touch or request a call for all your Managed Print needs.  

IT Road Map 

We help you plan, budget and clearly communicate your technology goals with the business stakeholders with an IT Road Map tailored to your business. Our experienced professionals work with you to listen to your needs and align technology with your business goals. 

Short term and long term project goals

A typical road map will list projects according to short term and longer term goals, the document will evolve over time as projects are completed, business goals change and as technology evolves.

An IT Road Map helps businesses focus on what functions and processes they need to improve to boost their overall efficiencies. Mapping technology to those areas creates a streamlined organisation that reduces cost, risk and improves staff retention and performance.

Get in touch or request a call and we can explain further how an IT Road Map will help you run a better business. 

An audit of the infrastructure and systems supporting your business to identify potential security threats

Regularly auditing infrastructure and systems can help identify potential vulnerabilities that may otherwise go unnoticed, potentially leaving systems compromised and your business at risk.

Our security experts will review your structure, and compare it to industry best practices, providing recommendations for improvement.

Modern cyber-attacks often go unnoticed as hackers silently take advantage of security vulnerabilities by extracting data over time.

Threats from the inside

But not all attacks come from the outside; employees often accidentally or otherwise leave sensitive data exposed due to poor policy enforcement, or the lack of security policies altogether.

A typical security audit may consist of a review of the following:

Security audits can be tailored based on the requirements, or a standard audit can be carried out.

  • Firewall protection and external connectivity to business applications and data
  • Firewall protection and access rules
  • Internal security policies and procedures
  • Network and wireless connectivity
  • Remote access policies and procedures
  • Active directory users and permissions
  • Mobile device and BYOD policies
  • Shadow IT policies and safeguards

Get in touch or request a call today to ensure your business is protected from the inside out!

Novi Managed Services
Business Benefits

Cost Control

Novi Managed Services enable you to budget with confidence. Your business also benefits from quality yet affordable services and expertise that help you manage and maintain your
IT environment.

Increased Productivity

Novi's unique proactive approach helps ensures maximum system availability, performance and security resulting in a proven increased in productivity for our customers.

Peace of Mind

Continuously managing technology is challenging and distracting for most businesses. Our customers report that Novi Managed Services gives them the confidence and freedom to focus on what they do best.

What our Clients Say

Our Dedicated Partners and Providers

VMWARE
Cisco
HP
Microsoft
Fortinet
Eset
IBM